Traditional preserves from the English Lake District supplied world-wide. Made by hand using only natural ingredients.

Privacy Policy

Friendly Food and Drink Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

 

Contact information

  • Friendly Food and Drink Ltd, Unit 1, Staveley Mill Yard, Staveley, Nr Kendal, Cumbria. LA8 9LR. U.K
  • Email: info@friendlyfoodanddrink.co.uk
  • Tel: 01539 822326
  • Executive Directors: Geoff Monkman

 

Information

The type of information we will collect about you when you place an order or sign up to our news letter may include:

  • Name
  • Address
  • Phone Number
  • Email Address

This information is stored on our internal systems we use this to respond to your requests, improve our website and brochure, and communicate with you. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. We use the information you provide for the following purposes:

  • Aid strategic development
  • Audit usage of the site

 

Use of personal information

We process personal information collected via Friendly Food and Drink for the purpose of:

  • Providing the best possible service processing any orders you may have made
  • Providing you with information about products and services we offer

When you place an order we need to know your name, email address, delivery address and phone number. All payments are made through PayPal whose server is recognised as 100% PCI compliant. We do not take or store credit and debit card details from you. This information allows us to process and fulfil your order and to notify you of the status of your request. Your telephone number will enables us to contact you urgently if there is a problem with your order and to help our courier companies deliver your goods.

 

Newsletter Subscription

Your e-mail address will be used for our own marketing purposes until you unsubscribe. It is possible to unsubscribe at any time. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by Friendly Food and Drink, or by email us directly info@friendlyfoodanddrink.co.uk We do not share names and email addresses with any third parties.

If you have any concern about privacy at Friendly Food and Drink Ltd., please do contact us and we will try to resolve the issue for you. Our business changes constantly and our Privacy Policy will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you.

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